508.228.4425
10 Gay Street, Nantucket, MA 02554

Policies

Sherburne Inn | Nantucket, MABecause the Sherburne Inn is a very small property, we must adhere to to the following policies and guidelines for our guests.

Children

Unfortunately, we cannot allow children under the age of 12 to visit or stay at the inn (we do not have the necessary lead paint inspection that enables us to host younger children). For those over the age of 12, please note that each room has a maximum occupancy of two. We do not offer cots or extra beds.

Pets

We love animals, but in fairness to guests with allergies, we cannot host them at the inn unless they are an official Service Dog.

Room Access & Assignment

While we will gladly make note of your preference for a particular room/floor, and do our best to accommodate that preference, we do reserve the right to move you to ensure we can accommodate as many guests as possible. Please note all guests must climb a staircase to access the inn, there is no ramp or elevator.

Cancellations

Since we have only 8 guest rooms, and a very short season in which to generate all revenue, every cancellation affects us greatly. Therefore there will be no exceptions made.

The minute we process your reservation and deposit, we incure credit card fees, and are again assessed when we process your refund. Therefore a fee equal to 10% of the total will be accessed for all cancellations.

With at least 21 days notice from the date of your arrival, we will gladly refund your deposit minus this 10% fee. For cancellations within 21 days of the arrival date, we cannot refund your deposit, regardless of the reason for cancellation unless we a re able to re-book reservation in full, without any loss of income. This policy is firm, regardless of the reason for cancellation, including travel disruption du to inclement weather (on island or in our departure city). Once you check-in there will be no partial refunds or credits issued.

Weather Travel Disruptions​

We do our best to try to monitor the weather and alert you when winds may affect the ferry, or fog might hinder air travel. It doesn't take a hurricane - winds over 25 MPH will often stop all ferries. We kindly remind you that we cannot control the weather (as much as we would love to). Therefore, our cancellation policy also applies to weather-related travel issues. It is for this reason that we strongly recommend traveler's insurance, especially if you will be visiting us from a far away destination, have travel plans that cannot be flexible, and especially when visiting us over hurricane season. Please check with your credit card provider as most offer low-cost programs.

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