508.228.4425
10 Gay Street, Nantucket, MA 02554

Policies

Because the Sherburne Inn is a very small property, we must adhere to to the following policies and guidelines for our guests.

Children and Pets

We love them both but unfortunately cannot host children under the age of 12 or pets, as the inn is not designed to be comfortable for either.   Please alert us if you have a trained and required Service Dog (emotional support animals are not permitted).

Room Access & Assignment

While we will gladly make note of your preference for a particular room and while we do our best to accommodate that preference, we cannot guarantee it.  All guests must climb a staircase to access the inn, and stairs to the second floor rooms are steep. Please alert us if you will need a room on the first floor due to issues with climbing stairs.

Cancellations

We have only 8 guest rooms, and only a few months in which to generate all revenue, so every cancellation affects us greatly. The minute you reserve a room, we must pay credit card processing fees, and more importantly , we lose our ability to sell that valuable room. Therefore there will be no exceptions made to these policies.*

With at least 30 days notice from the date of your arrival, we will provide a refund or credit in the amount of 90% of the deposit paid. For cancellations within 30 days of the arrival date, we will provide an 80% refund or a credit for a future stay if we are able to re-book the reservation in full, without any loss of income.  If we cannot book the stay we cannot offer a credit. This policy is firm, regardless of the reason for cancellation, including illness or travel disruption due to inclement weather (on island or in departure city). Once you check-in there will be no partial refunds or credits issued.  

*Closure due to Covid-19:  Should the inn be forced to close (e.g. emergency order prevents us from operating) we will work with you to reschedule your visit and/or provide a credit for a future stay, even if within the 21 day window of arrival.  This is only when the inn cannot operate, and does not apply to other possible cancellations due to Covid-19, such as issues with air travel.

Weather Travel Disruptions

We do our best to try to monitor the weather and alert you when winds may affect the ferry, or fog might hinder air travel. It doesn’t take a hurricane – winds over 25 MPH will often stop all ferries. We kindly remind you that we cannot control the weather (as much as we would love to). Therefore, our cancellation policy also applies to weather-related travel issues. It is for this reason that we strongly recommend traveler’s insurance, especially if you will be visiting us from a far away destination, have travel plans that cannot be flexible, and especially when visiting us over hurricane season. Please check with your credit card provider as most offer low-cost programs.

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